Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping (South Korea)
We offer free standard shipping across South Korea.
- Standard Shipping: 1-2 business days
International Shipping
We offer free express international shipping to most countries worldwide.
- Express Shipping: 2-5 business days
Note: Delivery times may be affected by customs processing or other unexpected circumstances.
Please note that international orders might incur additional customs duties or VAT, which are the customer’s responsibility. Delivery times may vary by destination and customs processing.
- Asia Region: China, Taiwan, Japan, Singapore, Malaysia, United Arab Emirates, Israel
- North America Region: Canada
- Oceania Region: Australia, New Zealand
- Europe Region: United Kingdom, Norway, Switzerland, EU countries (e.g., France, Germany, Italy)
For shipments to the regions listed above, customers might be responsible for VAT and customs duties upon receipt of goods.
Packaging
All orders are shipped in secure, environmentally-friendly paper boxes to ensure the safe delivery of your items.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.
Shipping Delays
While we strive to ensure timely delivery, please note that unexpected delays can occur due to factors beyond our control (e.g., weather conditions, customs delays). If your order is significantly delayed, please contact us at [help@piratedogskr.com] for assistance.
Lost or Damaged Packages
We are not responsible for lost or damaged packages once they are in the hands of the shipping carrier. However, if your package is lost or damaged in transit, please contact us at [help@piratedogskr.com], and we will do our best to assist you in resolving the issue.
Shipping Restrictions
Certain products may not be shipped internationally due to regulatory restrictions. Please contact us if you have questions about whether we can ship a specific product to your location.
Changes to this Policy
We reserve the right to update or change this shipping policy at any time. Any changes will be posted on this page, and your continued use of our services following the posting of any changes constitutes acceptance of those changes.
Contact Information
For any questions or concerns regarding our shipping policy, please contact us at:
Pirate Dogs
help@piratedogskr.com
3-4F, 217 Jungang-ro, Jeju-si, Jeju Island, South Korea
070-4571-8364